A little help, when you need it.
Questions about reading, listening or your saved practice? Contact Meld Origins for help with The Gita You Live.
Email app supportsupport@meldorigins.com
Tell us your iPhone model, iOS version, app version and the steps that led to the problem. For an audio issue, include the chapter/verse, language and voice. Please leave out private notes, passwords and payment details.
Reading and listening
Why does this edition have 701 verses?
The app follows Annie Besant’s 1922 fourth edition, which includes Arjuna’s additional opening question in chapter 13. Many other editions count 700 verses. The app retains the source edition’s numbering and explains the difference in the reader.
How do I choose English or Hindi narration?
Choose a language at first launch, or change it in Settings or Listen. English plays the Sanskrit verse, historical English translation and an optional English explanation. Hindi plays Sanskrit followed by a Hindi explanation. Hindi explanations are original editorial notes, not a historical Hindi translation. App menus are currently in English.
Why won’t a recording play?
Connect to Wi-Fi for the first download. In Settings → Audio downloads, you can allow cellular downloads if you prefer. Check that the selected voice is available and retry. If you are using optional iPhone narration, check the installed voices on your device. If the problem continues, email the verse reference, chosen voice and any message shown.
Can I listen offline?
Yes. A downloaded recording stays on your iPhone for replay. You can download complete chapters for your chosen voice in Settings → Audio downloads. Keep the app open during a bulk download; completed files are kept if it is interrupted. Removing audio frees that storage while keeping your text, notes and progress.
Can I listen with the screen locked?
Continuous listening supports background playback and the iPhone’s media controls. Pause, resume and change playback speed in Listen. A call, another audio app or disconnecting headphones can interrupt playback; return to the player to resume.
Your notes and purchases
How do I save or export my notes?
Notes, bookmarks and progress are saved in local app storage. Export your pages from My Practice or Settings using the iOS share sheet. Keep an export before resetting the app or moving to another phone. The app currently has no account or automatic cloud sync.
How do I restore a course purchase?
Use the same App Store account that made the purchase, then choose Settings → Restore course purchases. Apple verifies the entitlement. Restoration recovers course access, not deleted notes or practice history. The optional Working with uncertainty course is a one-time purchase, with a free first practice.
How do I request a refund?
Apple handles App Store refunds. Visit Apple’s purchase support and sign in with the purchasing App Store account. Please do not email us your Apple password or card details.
How do I remove my data?
You can export first, then choose Settings → Reset local app data to remove your local practice records. Remove cached audio separately in Audio downloads. Deleting the app removes its on-device data. Backups follow your device settings. See the privacy policy for details.
Report a text or pronunciation issue
Include the verse reference, the wording you noticed or the selected audio voice, and a source reference if you have one. Historical translation, Sanskrit and contemporary explanations are labelled separately in the app. Recordings are generated narration, not recordings of a human teacher. Independent scholarly and pronunciation review is still pending.